This is a Google Play error. Search the internet for “google play error 963” or “google play error 907” for solutions.
It might be enough to restart your phone. If you’re in a WiFi environment, a router restart might help.
This seems to happen rather randomly. In most cases, a device restart will fix the problem. It seems that some devices have problems keeping the internet connection open for newly installed applications. A router restart might also be helpful.
Use the back key or back gesture. Once you are back to the start screen, the next back command will show you a window, asking if you really want to close the game.
Yes, you can – if you registered your account with one of the three services implemented in the game (Email, Facebook and Google Play/Game Center). If you played anonymously, contact support and mention your EXACT player name in the email. We will try to locate your account manually. It helps a lot if you had a unique name.
Make sure to restart the game on both devices before trying to create/join a game. Also, make sure your WiFi network isn’t using some extreme firewall settings.
The game can be played cross-platform in most game modes. The exception is BLUETOOTH, which only works on Android devices. This is due to the fact that Apple only allows Bluetooth LE (low energy). We tried to make it work, but the delays were enormous, making the game basically unplayable.
Here’s a trick that helps in 99% of the cases:
Disable Bluetooth on both devices. Close the game completely. Restart the game. Create a game via Bluetooth. A popup appears asking to activate Bluetooth and another one asking to couple the devices. Do that. Play!
Yes, in most cases we can. Please contact support and describe the problem as detailed as possible. We will be back to you as fast as we can.
Best use the contact button in the game. If that’s not possible either use support[at]smuttlewerk.de or the contact form on the homepage.
Tap on the menu button below START GAME. There you will see the instructions button. Look for the help you need and in case you don’t find an answer, contact us. We’re happy to help.
Blueprints are collected to unlock new ships.
Unlocked ships don’t change gameplay, they only change the appearance of your ships. There is no “pay to win” systems of any kind in our game. Buying universal blueprints is purely optional.
Unlocked ships earn experience points when you use them to play matches. For each level gained, you get one new color scheme or look (e.g. camouflage). Change a ships color by tapping on the “change” button, the one with brush icon.
Yes, you can. Enter the options and look for “force blueprint look”.
Yes. In the upper part of the chat window, you will see a “report insults” and a “disable chat” button. If you don’t like chat at all, visit the options. There you may disable chat always, allow pre-defined phrases only or lock the chat with a password, in case you have minors playing the game.
Yes, in the options. Music and Sound can be turned off separately, too.
You may also download a lot more sound packs there. Note that each language has it’s own robot voice option, too.
Since we can’t see why a player leaves a match, we added the honor and fairness system to our game. People who leave a match regularly, for whatever reason, will sooner or later become unfair and dishonorable players.
During fleet setup, you will see a “fairness status” button under the grid. You can decline playing against unfair and super unfair players without receiving a penalty yourself. Make sure to use the button!
In case you received the dishonorable status due to game problems, make sure to contact us. We will help.
Allowing more game modes would split the player base. Since we don’t use bots, splitting the player base means longer wait times for everyone. This is something we don’t want.
We will add some form of lobby to Play with Friends. This will make it easier for people to connect in the game and play with whatever rules they like.